Proceedings of the International scientific and practical conference ―Science, technology and cultural innovations‖ (October 7-9, 2025) / Publisher website: www.naukainfo.com. – Vienna, Austria, 2025. - 138 p.

37 power outages, a critical factor in maintaining service delivery. ● Employee Well-being and Mental Health: Integrating digital solutions for employee well-being and mental health support (online therapy, AI-driven analytics) contributed to higher employee retention and productivity, reducing costs associated with turnover and absenteeism. ● Data Backup and Disaster Recovery (DR): Robust cloud-based DR solutions (AWS, Azure, GCP) ensured critical data and applications were always available, even during localized crises. This directly minimized financial losses from data loss or prolonged service interruptions, ensuring rapid recovery and business continuity. As an IT service company, securing "production" meant optimizing its IT service delivery infrastructure and internal development processes. This led to enhanced operational efficiency and reduced delivery risks. Optimizing the supply chain for an IT service company involved ensuring stable access to hardware, software licenses, and critical infrastructure components. This led to reduced operational risks and improved resource availability. ● Strategic Supply Chain Restructuring: Infinity Technologies implemented multi-sourcing strategies for critical IT components and services, reducing dependency on single suppliers. They also explored regionalization and nearshoring for hardware procurement and data center locations to mitigate geopolitical risks and ensure faster delivery. This directly reduced supply chain vulnerabilities and associated costs (e.g., expedited shipping fees, penalties for delays). ● AI for Predictive Disruption Alerts: AI and Machine Learning (ML) were leveraged to forecast supply chain disruptions and identify alternative delivery routes for critical resources, enabling proactive decision-making. Optimizing internal operations was crucial for Infinity Technologies' efficiency and agility, with a deep focus on data. ● Data-Driven Decision Making: The company's core strategy revolved around leveraging data for all critical decisions.